Terms of Service

1. Account Terms

By creating an account on BrokerStack, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must be at least 18 years old and legally authorized to enter into contracts in your jurisdiction. If you are registering on behalf of a company, you represent that you have the authority to bind that organization to these terms.

One person or entity may not maintain more than one free account. We reserve the right to suspend or terminate accounts that violate this policy or that we reasonably believe are fraudulent.

2. Acceptable Use

You agree not to use BrokerStack to:

• Violate any applicable federal, state, or local law, including TCPA, CAN-SPAM, and state telemarketing regulations.
• Upload, store, or transmit malicious code, viruses, or any content designed to disrupt the platform.
• Attempt to gain unauthorized access to other users' accounts, data, or systems.
• Resell, sublicense, or redistribute your BrokerStack account or access to a third party without written permission.
• Use the platform to harass, threaten, or abuse any person, including contacts in your lead database.
• Scrape, reverse-engineer, or otherwise attempt to extract source code or proprietary data from the platform.

We reserve the right to suspend or terminate your account immediately if we determine, in our sole discretion, that you have violated these terms.

3. Subscriptions & Billing

BrokerStack offers monthly and annual subscription plans. Your subscription begins when you select a plan and provide valid payment information. All plans include a 14-day free trial for new accounts.

Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your plan). All fees are non-refundable except as expressly described in these terms or required by law.

We may change subscription pricing with 30 days' notice. Price changes will take effect at the start of your next billing cycle. Continued use of BrokerStack after a price change constitutes acceptance of the new pricing.

4. Payment Terms

All payments are processed through Stripe. By providing payment information, you authorize us to charge the applicable fees to your payment method. You are responsible for keeping your payment information current.

If a payment fails, we will attempt to charge your payment method up to three additional times over a 10-day period. If all attempts fail, your account will be downgraded to read-only mode until payment is resolved. Accounts in read-only mode for more than 30 days may be suspended.

Lead marketplace purchases are charged separately from your subscription and are billed at the time of purchase. Lead credits are non-refundable and non-transferable.

5. Cancellation & Termination

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period — you will retain access to all features until then.

Upon cancellation, your data will remain in our systems for 30 days, during which you can export your leads, contacts, and deal history. After 30 days, your data will be permanently deleted from production systems and purged from backups within 90 days.

We may terminate your account immediately, without notice, if you violate these terms, fail to pay outstanding fees, or if we are required to do so by law.

6. Lead Marketplace Terms

The BrokerStack Lead Marketplace allows you to purchase business lead data for use in your brokerage operations. By purchasing leads, you agree to the following additional terms:

• Exclusivity: Lead exclusivity varies by product. "Exclusive" leads are sold to one buyer only. "Shared" leads may be sold to up to three buyers. Exclusivity terms are clearly stated at the point of purchase.
• Accuracy: We make commercially reasonable efforts to verify lead data accuracy, but we do not guarantee that every lead will result in contact or a funded deal. Leads are provided "as is" and we are not liable for outdated or incorrect business information.
• Usage Restrictions: Purchased leads are licensed for your internal business use only. You may not resell, redistribute, or share lead data with any third party outside your organization.
• Compliance: You are solely responsible for ensuring that your outreach to purchased leads complies with all applicable laws, including TCPA, TSR, CAN-SPAM, and state-specific telemarketing regulations.
• Refunds: Lead purchases are non-refundable. If you receive a lead with a disconnected phone number or invalid email verified within 48 hours of purchase, you may request a replacement lead by contacting support.

7. Intellectual Property

BrokerStack and all associated trademarks, logos, software, and content are the property of BrokerStack, Inc. and are protected by U.S. and international intellectual property laws.

You retain ownership of all data you upload to BrokerStack, including your leads, contacts, and deal information. By using the platform, you grant us a limited license to host, process, and display your data solely for the purpose of providing the service.

Feedback, feature requests, and suggestions you submit become our property and may be used without obligation or compensation.

8. Limitation of Liability

To the maximum extent permitted by law, BrokerStack, its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill.

Our total cumulative liability to you for all claims arising from or related to these terms or your use of BrokerStack shall not exceed the total amount you paid to us during the twelve (12) months preceding the claim.

BrokerStack is provided "as is" and "as available." We do not warrant that the service will be uninterrupted, error-free, or free of harmful components.

9. Dispute Resolution

Any dispute arising from these terms or your use of BrokerStack shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

Arbitration will take place in Wilmington, Delaware. You agree to waive any right to a jury trial and to participate in class-action lawsuits or class-wide arbitration against BrokerStack.

Notwithstanding the above, either party may seek injunctive relief in any court of competent jurisdiction to prevent irreparable harm pending arbitration.

10. Changes to These Terms

We may update these Terms of Service from time to time. When we make material changes, we will notify you by email and post a notice on the platform at least 14 days before the changes take effect.

Your continued use of BrokerStack after the effective date of updated terms constitutes your acceptance of those changes. If you do not agree with the updated terms, you may cancel your account before the changes take effect.

For questions about these terms, contact us at legal@broker-stack.com.